Contact
ProcureLevel is published by Prestige Commercial Consulting Limited (company number 17059746). Registered office: 124-128 City Road, London, EC1V 2NX, United Kingdom. ICO registration: ZC106918.
Email support@prestigecommercialconsulting.co.uk and include:
- your iPhone or iPad model and operating-system version;
- the ProcureLevel app version shown in Settings;
- the screen, qualification and module involved;
- what you expected and what happened; and
- a screenshot where helpful, after removing confidential or personal details.
Please do not send passwords, payment-card details, employer-confidential information or sensitive supplier information.
We aim to answer normal support requests within three business days. Urgent access or purchase issues are prioritised.
For data-protection requests, email requests@prestigecommercialconsulting.co.uk.
App Store purchase help
Purchases are completed by Apple through the App Store. Make sure your iPhone or iPad uses the Apple account that made the purchase, then choose Restore purchases in ProcureLevel.
Apple controls payment methods, receipts and applicable refund requests. ProcureLevel receives only the product and entitlement status needed to unlock or restore access; it does not receive your full payment-card details.
Notifications
Study reminders are optional and scheduled on your device. Check both the ProcureLevel reminder settings and the notification permission for ProcureLevel in your iPhone or iPad settings.
Delete local data
ProcureLevel has no learner account. To remove the profile, app-owned photo copy, exam plans, reminders, answers, progress and settings from the device, open Settings > Privacy & trust > Delete all local data. App Store purchase records remain with Apple and can be restored separately.
Report learning content
Use Settings > Report a content concern in ProcureLevel. The app prepares an email that you can review before sending. Include the relevant lesson, model or question and explain what appears unclear, incorrect or outdated.
Important status
ProcureLevel is independent and is not affiliated with, endorsed by or approved by CIPS or any awarding organisation. It is a learning and revision resource, not a guarantee of an examination result.